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Help Centre

Everything about redeeming a card, tracking an order and reaching a human. Most answers take less than a minute to find.

How to redeemFour steps, most cards Track orderCheck delivery status FAQDelivery, regions, fees Contact usWe reply within 24h

How to redeem your gift card

Codes arrive by email within 1–3 minutes of payment. Open that email and follow the four steps below — the exact menu names differ slightly between brands, but the flow is the same.

1

Open the email

Look for a message from MyGiftCardSupply with your order number in the subject line.

2

Copy the code

Each card has its own code or PIN. Copy the one that matches the region you bought.

3

Go to the brand

Sign in to the store or app, then find “Redeem gift card” or “Add funds”.

4

Paste and confirm

Paste the code, confirm the amount, and the balance appears in your account.

Track your order

Enter the order number from your confirmation email along with the email address you used at checkout.

Order lookup

Enter the order number and the contact you ordered with.
Whichever one you left when you ordered.

What each status means

Orders move through three states.
Waiting for usWe're checking stock and will message you
In progressPayment arranged, codes being issued
PaidCodes delivered in your chat
ClosedFinished or cancelled

Delivery normally completes within 1–3 minutes. If your order is still processing after 15 minutes, send us a message with the order number.

Frequently asked questions

The six questions we answer most often.

How fast is delivery?

Codes are emailed within 1–3 minutes of a cleared payment, 24 hours a day. If your mail provider filters aggressively, check the spam or promotions folder before contacting us.

Do gift cards expire?

No. Every card we sell is issued without an expiration date, so you can redeem it whenever you are ready.

Why does my card say the region is wrong?

Most brands lock cards to the country they were issued in. The region is shown on the product page and again on the option you select. A US card will not redeem on an EU account — pick the region that matches the account you will redeem into.

What payment methods do you accept?

Visa, Mastercard and American Express debit or credit cards, PayPal, and Bitcoin. All payments run over a 256-bit SSL connection.

What is the service fee for?

The fee covers instant fulfilment, fraud screening and customer support on every order. It is already included in the price shown on each card, so the checkout total is the amount you saw on the product page.

Can I get a refund?

Unused and unredeemed codes can be refunded within 30 days of purchase. Once a code has been redeemed the balance cannot be recovered. See Refunds for the full policy.

Contact us

Support runs 24/7. Include your order number if you have one — it halves the time to a resolution.

Send a message

We reply to the email you enter here.

Before you write

Three things that solve most tickets.
  • Check spam and promotions for the delivery email.
  • Confirm the card region matches your account region.
  • Have the order number and the exact error message ready.

Typical first reply: under 24 hours. Delivery issues are prioritised and usually answered within an hour.

About MyGiftCardSupply

MyGiftCardSupply has sold digital gift cards since 2012, serving customers in more than 150 countries. We sell codes sourced directly from brands and authorised distributors, delivered by email within minutes of purchase.

Every order is screened for fraud before a code is issued, and every card is covered by a replacement guarantee for the full value if the code does not redeem. There are no accounts required to buy, no expiry dates, and no physical shipping.

The catalogue covers gaming, streaming, shopping, music, food and travel data, with regional variants for the brands that require them.

Terms of service

By placing an order you confirm that you are at least 18 years old, that the payment method is yours, and that the card will be redeemed in the region stated on the product page.

Orders and delivery

An order is accepted when payment clears and the code is issued. Delivery is by email to the address entered at checkout; we are not responsible for addresses entered incorrectly.

Acceptable use

Cards may not be resold, used for unlawful activity, or purchased with a payment method you are not authorised to use. Orders that fail fraud screening are cancelled and refunded.

Liability

Our liability for any order is limited to the amount paid for that order. Brand names and logos are the property of their respective owners.

Privacy policy

We collect the email address and payment details needed to fulfil an order, plus basic technical data used to keep the site secure. We do not sell personal data.

What we store

  • Order details: card, option, amount, delivery email.
  • Payment data, handled by the payment provider — card numbers never reach our servers.
  • Support correspondence, kept for two years.

Your choices

You can request a copy or deletion of your data at any time by writing through the contact form. Transaction records required for tax and accounting are retained as long as the law requires.

Refund policy

Digital codes are refundable within 30 days of purchase as long as the code has not been redeemed and the balance is untouched. Refunds return to the original payment method, usually within 5–10 business days.

Invalid or unredeemable codes

If a code does not redeem, contact us with the order number, a screenshot of the error and the region of the account you tried to redeem into. Verified delivery failures are replaced at no cost.

What cannot be refunded

  • Codes that have already been redeemed, in whole or in part.
  • Orders where the wrong region was chosen and the code was already revealed.
  • Cards purchased more than 30 days ago.